Job Category: Accounting/Finance
Job Number: 344841
Effectively coordinate and communicate with customers to resolve past due balances.
Work with Evans Agents to ensure that the billing requirements are being followed.
Resolve discrepancies between customer and billing party (Agents)
Research and resolve payment discrepancies (over/short) made by the customers. Resolve repetitive issues through process improvement and coordination with agents and customers.
Monitor customers with past due balance for credit issues. Coordinate with the Credit Department to adjust credit limits or to place accounts on hold.
Work with agents and outside collection agencies to collect on delinquent payments.
Above Average Computer skills, great customer service skills.
Must have Associate degree or equivalent preferred.
2+ years office and customer service experience preferred.
Intermediate level skills with Excel, Word and Microsoft Outlook.
Strong analytical and problem solving skills and multi-tasking abilities.
Detail-oriented; flexible and creative with excellent organization and planning skills.
CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status or any other legally-protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.
- Must pass Background check and drug test.