Job Board

Benefit Service Representative (Hybrid)

Roanoke, VA (Hybrid)
$17.50 per hour

Position Overview

We are seeking a dependable and customer-focused Benefit Service Representative to join our team. In this role, you will handle incoming calls and provide assistance to subscribers, providers, and group administrators regarding their benefits and claims.

Schedule

• Training: 4–5 weeks

  • Monday–Friday, 8:00 AM – 5:00 PM

• Post-Training (Hybrid):

  • Monday–Thursday: shifts between 8:00 AM – 6:00 PM

  • Friday: 8:00 AM – 4:45 PM

• No weekends required

• Candidates must be able to work until 6:00 PM during the week

Key Responsibilities

• Answer incoming calls and respond to benefit-related inquiries

• Assist subscribers, providers, and group administrators

• Research and resolve claim issues

• Process claim corrections and monitor adjudication adjustments

• Return calls to providers and subscribers as needed

• Document all calls and enter detailed notes in the system

• Route calls and issues to the appropriate department for resolution

Qualifications

• Minimum 1 year of customer service experience

• Strong communication and problem-solving skills

• Ability to follow detailed instructions and procedures

• High level of dependability and professionalism

• Comfortable working in a fast-paced, call-center environment

Additional Requirements

• All candidates will be subject to pre-employment screenings

• High School Graduate / GED required

How to Apply

If interested, please submit your resume to:
roanoke@chasestaffing.com OR call 540-265-3870

CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.
CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status, sexual orientation, gender identity, hairstyles, hair textures, pregnancy, childbirth, and related medical conditions or any other legally protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

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