Job Board
Customer Service Account Manager
Job Description
This is an in office, not warehouse, not call center, not retail, not medical position
Account Manager / Manufacturing Customer Service
Location: Lithia Springs / Austell / Fulton Industrial / Mableton Area
Schedule: Monday–Friday | 8:00 AM–5:00 PM
Position Type: Temp-to-Hire | In-Office Only – NOT Remote or Hybrid
Compensation: Hourly during temporary period; transitions to a salaried position once hired permanently
$22 per hour
We are seeking an experienced Account Manager / Customer Service professional with recent manufacturing company experience for a growing company in the Lithia Springs/Austell/Fulton Industrial/Mableton area.
This position is ideal for someone who understands the fast-paced nature of manufacturing customer service, order management, production timelines, and customer account support. We are looking for a dependable, professional team player with excellent attendance, strong follow-through, and outstanding customer service skills.
Key Responsibilities
Build and maintain strong relationships with assigned customer accounts
Provide prompt and accurate responses to customer questions and requests
Enter, review, and confirm customer orders accurately
Manage customer forecasts and communicate requirements with production
Monitor production ETAs and proactively communicate potential shipping delays
Maintain and update customer pricing information
Prepare quotes for new sales opportunities
Follow up on orders, customer requests, pricing, and other account needs
Communicate closely with production, shipping, sales, and other internal departments
Help resolve customer concerns and order discrepancies
Maintain accurate customer and account documentation
Manage multiple priorities while providing a high level of customer service
Required Qualifications
Recent customer service/account management experience within a manufacturing company REQUIRED
Previous experience as an Account Manager, Inside Sales Representative, Customer Service Representative, or similar manufacturing-based position
Excellent customer service and professional communication skills
Strong organizational skills and attention to detail
Excellent follow-up and ability to manage multiple customer accounts and priorities
Dependable with excellent attendance and a strong work ethic
Team-oriented while also able to work independently and take initiative
Comfortable working in a fast-paced manufacturing environment
Reliable personal transportation required — position is not accessible/recommended for dependence on public transportation
Ability to travel occasionally for in-person customer reviews as needed
Bilingual English/Spanish is a PLUS
Bachelor's degree preferred, but not required
Metal fabrication or related industrial manufacturing experience is a plus
Additional Requirements
This is a 100% in-office position. Remote and hybrid work are not available.
Candidates must be able to successfully complete a criminal background check and drug screen as part of the hiring process.
Temp-to-Hire Opportunity
This position will begin as a temporary-to-hire opportunity. Upon successful completion of the temporary period and permanent hire by the company, the position will transition to a salaried role.
We are seeking someone interested in long-term stability and growth, not simply a short-term assignment.
Apply Today
Qualified candidates should send an UPDATED resume ASAP for consideration:
cogletree@chasestaffing.com
ga03@chasestaffing.com
Please include “Account Manager” in the subject line.
CHASE Staffing is an Equal Opportunity Employer.
CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as a disabled veteran, marital status, or any other legally protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.
CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.
#INDGA03