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Customer Service Account Manager

Villa Rica, GA 30180

Posted: 02/03/2025 Job Category: Admin-Clerical Job Number: 393071

Job Description

 

 

Our wonderful manufacturing client is looking for an experienced Account Manager

 

Must have 3+ years of customer service experience from a manufacturing highly preferred, but will also possibly review from a distribution company

 

(This role is not seeking someone from Call center, Retail, restaurant, or the medical field)

Monday-Friday 8am-430pm

 

Valid Driver's license and vehicle are required for this position

 

Drug test and background check required

Additional details below

 

 

  • Efficient and customer-oriented processing of all orders of the assigned customers

  • Keep information accessible by sorting and filing documents (paper and digital)

  • Oversee and ensure delivery dates for customer orders and act pro-active in case delivery dates cannot be kept by internal and external communication and information ahead

  • Ensure customer delivery by selecting freight forwarders under aspects of reliability of delivery and expenses or follow instructions for freight handling received from customers

  • Ability to travel to customer sites (up to 10%)

 

KEY PERFORMANCE METRICS:

 

  1. Track key account customer satisfaction and maintain scores above 80%

    • Respond to customer emails within 24 hrs (even if this is to let them know an answer will take longer)

  2. Track open quotes, bid portals, and customer updates completed weekly for key accounts

    • Be proactive and make sure no one is waiting on you

  3. Know what your open topics are, and proactively take care of expected requests

 

RESPONSIBILITIES AND AUTHORITIES:

 

Major Responsibilities

 

  • Proactive communication with customers at any time and for any topic

  • Create customer quotes acc. to supervisor instructions

  • Decide sourcing options for product procurement with supervisor guidance to meet overall strategy

  • Sales order entry within 1-2 business days after receipt (incl. conditions check and order approval from supervisor)

    • check with purchasing and production if material is on hand or when it would be available to confirm lead time

    • check customer information against internal to verify pricing

  • Issue order confirmation to customers after production date confirmation within 1-2 business days

  • Maintenance, editing and updating of customer portals and documentation

  • Maintenance, editing and updating of sales forecast

  • Maintenance, editing and updating of bid portals

  • Pre-/rescheduling of dates in cooperation with production planning

  • Editing of the shipping list/ delivery date tracking and edit in system with updated delivery / confirmed delivery date

  • Enter new and maintain existing customers in ERP system

  • Regular meetings to discuss performance indicators and structure issues with office supervisor and/or sales manager

  • Issue invoices to customers based on shipping, file with sales order and forward to accounting to send to customers

  • Attend meetings with production planning and purchase department to discuss latest forecast to solve critical positions and proactive communication with customer about delivery schedule

  • Close cooperation with accounting (AR) to check new customers for conditions, etc. and clarify outstanding payments

  • Keep customer service handbook up to date all the time and maintain, edit and update if needed

  • Perform month-end process in sales order module in system in close cooperation with accounting

  • Ensure calls are answered in a professional and courteous manner and forward notes to colleagues to call back if calls missed

  • First point of contact for customers, specifically our top customers

  • Data entry for production ( parts usage, make to stock, etc. )

 

ESSENTIAL QUALIFICATIONS

 

Education

  • Preferably: Some College with some business/administration degree/certificate

 

Experience

  • Minimum: three (3) years of experience in working with key account “business to business” customers

  • Desired: experience working with global accounts

 

Skills

  • REQUIRED: EXCELLENT communication skills ( written and verbal )

  • Microsoft 365 Suite

  • Ability to work with an ERP System

  • REQUIRED: STRONG organizational skills (very detailed)

  • Ability to work with minimal supervision

  • Ability to work independent and in a team environment

  • Efficient and reliable work ethic

  • Highly motivated and dedicated

  • Negotiating with customers

  • Ability to lead customer meetings

 

This position is important to the overall effective operations of the organization and contributes to the overall achievement of the organization's established quality objectives. This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbent will follow any other instructions, and perform any other related duties as may be required by the supervisor.

 

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status or any other legally- protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.



CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities

 

 

#INDGA03

 

 

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About Villa Rica, GA

Unlock your potential in Villa Rica, Georgia! Nestled in the heart of Douglas County, just a stone's throw away from Atlanta, Villa Rica offers job seekers a perfect blend of small-town charm and big-city opportunities. Imagine furthering your career against the backdrop of historic landmarks like the Pine Mountain Gold Museum or enjoying delectable Southern cuisine at local favorites like The Olive Tree. With easy access to cultural hubs like Atlanta, where you can catch a show at the renowned Fox Theatre or cheer on the Atlanta Braves at Truist Park, Villa Rica provides an ideal balance of work and play. Don't miss out on the chance to discover job opportunities in this vibrant region and start your journey towards a fulfilling career today!