POSITION: Customer Service Representative

PAY RATE: $16.00 per hour
SCHEDULE: Monday–Friday | 8:00 AM – 5:00 PM

This is a fully in office position in the Lithia Springs Fulton Industrial area

We are looking for someone that would like to grow internally with the company

This is NOT a remote position

To Apply:
Updated resumes must be sent to cogletree@chasestaffing.com and ga03@chasestaffing.com

Job Summary

The Customer Service Representative serves as the primary point of contact for customers, providing professional, timely, and accurate assistance. This role is responsible for handling inbound calls, processing orders, coordinating shipments, resolving customer concerns, and ensuring overall customer satisfaction.

Essential Duties & Responsibilities

• Answer incoming customer calls in a courteous and professional manner

• Accurately enter and process customer orders

• Schedule shipments and coordinate delivery timelines

• Resolve customer complaints and issues promptly and efficiently

• Assist customers with product inquiries, shipping questions, and pricing corrections

• Investigate and correct order, shipping, or billing discrepancies

• Maintain accurate records and documentation within company systems

Requirements

• Minimum of three (3) years of customer service experience from a manufacturing or distribution office setting (Not fast food, call center, medical, or retail)

• Strong phone etiquette and verbal communication skills

• Basic computer literacy and ability to learn company systems

• Proficient in English (verbal and written)

• Reliable, detail-oriented, and customer-focused

• Must be able to pass a background check and drug screen

Equipment

All necessary equipment will be provided.

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status or any other legally- protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities