Customer Service Representative – Manufacturing/Distribution

Location: Carrollton, GA

Job Summary:
We are seeking an experienced and reliable Customer Service Representative to join our client's team. The ideal candidate will have at least 2+ years of experience providing customer support in a manufacturing or distribution environment, with strong communication, organization, and computer skills.

***Experience must be recent and stable***
Must be professional and reliable

Key Responsibilities:

• Provide primary support to internal departments and external customers.

• Maintain customer satisfaction through proactive communication and problem-solving.

• Respond to customer inquiries regarding products, orders, and delivery details.

• Manage a consistent flow of phone calls and emails, ensuring prompt, professional assistance.

• Assist with scheduling appointments, processing special orders, and coordinating product pick-ups or deliveries.

• Collaborate with production, shipping, and sales teams to ensure accurate and on-time order fulfillment.

• Build and maintain positive relationships with customers to support long-term business success.

Qualifications:

• Minimum 2 years of customer service experience in a manufacturing or distribution company required.

• Strong computer proficiency (Microsoft Office, Outlook, Excel; ERP/order entry experience preferred).

• Excellent verbal and written communication skills.

• Detail-oriented, organized, and able to multitask in a fast-paced environment.

• Team player with a positive attitude and strong work ethic.

• High school diploma or equivalent required; college coursework preferred.

Schedule & Pay:

• Full-time: Monday–Friday, 9:00 AM – 5:00 PM

• Pay: $18 per hour

Additional requirements

• Must pass a pre-employment drug test

• Must have reliable transportation to and from work and a valid driver’s license

• Must be able to sit for long periods of time

• Other office duties as needed

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as a disabled veteran, marital status, or any other legally protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.

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