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Dispatcher

Buffalo Grove, IL 60089

Posted: 11/30/2023 Job Category: Professional Job Number: 369581

Job Description

Currently hiring energetic, detail oriented individuals, with a focus on Customer Service to join our team as Dispatchers/Customer Service Reps!! You will be responsible for helping customers by providing product and service information and resolving technical issues by phone.

 


Responsibilities:

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Collect information related to a successful arrival, confirm receipt, and post results in tracking systems

Confirm technician's arrival at the customer's assigned trip at the scheduled trip time

Conduct time sensitive confirmation calls on 120+ work orders per day.

Collection specific information related to a successful arrival, confirm receipt of documents and upload that into the system. Monitor progress of the technician to verify he/she arrived to the site on time.

Manage escalations to the appropriate teams if the technician does not arrive on time.

Log in to Dispatch queue daily and be available to take calls from technicians and internal project team members.

Negotiate technician rates for labor and travel.

 


Qualifications:

Experience in outbound call center supporting technology is a plus.

Excellent communication skills; outstanding phone etiquette, ability to compose sentences using proper grammar, communicate clearly and concisely.

Demonstrated ability to deal effectively and diplomatically with customers, subcontractors and internal departments. Intermediate experience with Microsoft Word and Excel.

Prefer a technical background in customer premise equipment in telephony, data or networking.

 

Pre-Employment Screening Drug screen and background check required.

 

Chase Professionals is an Equal Opportunity / Affirmative Action employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law

 

Company Description

We partner with talented job seekers to fill job openings for companies large and small. Our recruiters get to know you, your expertise, and your professional goals to match you with the right opening. We partner closely with our clients to learn about your company and its culture to successfully identify the best candidate for your company.

 

For over 40 years we have helped thousands of people achieve their goals. Whether you are seeking a new opportunity or looking for outstanding candidates, you’re starting at the right place with CHASE

 

 

 

 

 

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About Buffalo Grove, IL

Looking to kickstart your career in the vibrant area surrounding Buffalo Grove, Illinois? Explore our job opportunities in this thriving community where endless growth opportunities await. Nestled in the heart of Lake County, this charming suburb offers a perfect blend of urban amenities and picturesque natural beauty. With renowned art galleries like the Buffalo Creek Art Center, dynamic theaters such as the Metropolis Performing Arts Centre, and easy access to professional sports teams like the Chicago Bears, there's something for everyone here. Indulge in local delicacies like deep dish pizza and Chicago-style hot dogs, then unwind at the beautiful Buffalo Creek Forest Preserve. Join us in Buffalo Grove, IL, and let your career flourish in this captivating location!