900 Deerfield Parkway Buffalo Grove, IL 60089 United States of America
Currently hiring energetic, detail oriented individuals, with a focus on Customer Service to join our team as Dispatchers/Customer Service Reps!! You will be responsible for helping customers by providing product and service information and resolving technical issues by phone.
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Collect information related to a successful arrival, confirm receipt, and post results in tracking systems
Confirm technician's arrival at the customer's assigned trip at the scheduled trip time
Conduct time sensitive confirmation calls on 120+ work orders per day.
Collection specific information related to a successful arrival, confirm receipt of documents and upload that into the system. Monitor progress of the technician to verify he/she arrived to the site on time.
Manage escalations to the appropriate teams if the technician does not arrive on time.
Log in to Dispatch queue daily and be available to take calls from technicians and internal project team members.
Negotiate technician rates for labor and travel.
Experience in outbound call center supporting technology is a plus.
Excellent communication skills; outstanding phone etiquette, ability to compose sentences using proper grammar, communicate clearly and concisely.
Demonstrated ability to deal effectively and diplomatically with customers, subcontractors and internal departments. Intermediate experience with Microsoft Word and Excel.
Prefer a technical background in customer premise equipment in telephony, data or networking.
Pre-Employment Screening Drug screen and background check required.
Chase Professionals is an Equal Opportunity / Affirmative Action employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law
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