Buffalo Grove, IL 60089 US
The Dispatch Team is directly responsible for ensuring confirmation of the technician's pre-call and daily site check in accordance with the Schedule Trip Time provided per each customer site visit. The Dispatcher is responsible for working on time-sensitive tasks created to ensure the timely arrival of the technician to the customer's site by the designated scheduled trip time with the required documentation. They are also responsible for escalating to the appropriate team all issues that could affect the technician's ability to be onsite per the scheduled time required.
Confirm technicians arrive at the customer's site by the scheduled trip time
Conduct time sensitive confirmation calls on 120+ work orders per day
Collect specific information related to a successful arrival, confirm receipt of documents and post results in tracking system
Monitor progress with the technician to verify he/she arrives to site on time
Follow up on escalated work orders when the technician does not arrive to site on time
Escalate work orders to the appropriate team when a technician is unable to meet the scheduled trip time
Log in to the Dispatch queue daily and be available to take calls from technicians and internal project team members
Assist in training and orientation of new employees when necessary
Dispatch 40-50 work orders per day based on priority
Negotiate technician rates for labor and travel
One year of work experience in a business or customer-facing setting, preferably in a telecommunications environment.
Intermediate expertise with Excel and Word.
Bachelors or equivalent work experience preferred
Excellent communication skills; outstanding phone etiquette, ability to speak clearly and concisely
Demonstrated ability to deal effectively and diplomatically with customers, subcontractors, and internal departments
Experience in an outbound call center supporting technology services is a plus.
Experience with telephony, data, or networking is a plus.
** Train in office for up to 3 weeks and then allowed to work from home after evaluation.
Pre-Employment Screening: Drug screen and background check required.
Chase Technical Staffing is an Equal Opportunity / Affirmative Action employer: that does not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws. All employment decisions are based on qualifications, merit, skills, individual performance, and business needs.
ADA Statement: CHASE Technical is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal employment opportunities for qualified persons with disabilities.