Field Service Technician

Norcross, GA 30092

Posted: 02/01/2019 Job Category: Technical Job Number: 346199

Location- Norcross Georgia

90% travel. Mostly domestic or Canada. Must have passport.

Great benefits, per diems, pay starts from the moment you walk out your front door until you get home.

Under the direction of the General Manager, the Field Service Technician (Millwright) is responsible for delivering hands-on support at customer sites across the United States. This role will contribute to the delivery of Customer Support Services to our customers and help foster long-term profitable relationships with our customers. This position is based out of our Norcross, GA office.
Oversee mechanical installation of equipment at customer locations performed by local contractors.
Perform assigned customer related preventative maintenance services as set out in Service Level Agreements with individual customers.
Provide customer training on systems purchased by customers.
Liaison with customers to provide solutions through system troubleshooting & diagnostics
Create formal field service reports in a timely manner proceeding site visits which outline the findings of the visit.
Deliver hands-on support and service at customer site occasionally at short notice.
Frequent interaction with our manufacturing facilities in both Canada and Finland
Extensive travel primarily in North America, and on occasion globally
Ensure all health and safety policies, procedures, and responsibilities are followed during all work activities both at the installation site, and at Cimcorp USA Inc.
Perform other related duties as assigned.

Strong customer focus and the ability to relate well to customer needs. Previous experience in a customer service environment would be an asset.
Knowledge of automated machinery operations in an industrial environment would be an asset.
Ability to use computers diagnostic tools and basic computer skills.
Ability to prepare detailed field service reports.
Strong ability to read mechanical drawings and possess assembly and maintenance skills. Fabrication and machine shop skills and/or electrical knowledge would be considered an asset.
Ability to train customers on mechanical systems through effective communication, demonstration, and formal instruction.
Demonstrated ability to work independently and as part of multifunction team.
Excellent interpersonal and communication skills; ability to deal courteously and effectively with all levels of staff, the public, customers, partners, and any other potential stakeholders.
Problem-solving skills, discretion, and demonstrated ability to exercise good judgment when handling confidential/sensitive information and communicating with customers regarding controversial matters.
Effective organizational, time management, and multitasking skills, with ability to prioritize work to meet customer service standards and deadlines without compromising service.
High degree of accuracy, and attention to detail.
Proficiency in Microsoft Word and Excel, Outlook, and the Internet.
Spoken/written knowledge of additional languages an asset.
Availability to travel and work flexible shifts including overtime as required related to the installation, training, and service requests of customers.

Millwright or Associate Degree in Industrial Maintenance Technology or equivalent combination of education and experience.
Minimum of 5 years of experience in industrial automation/robotics

Extensive travel is required for this position, up to 90%
Valid driver s license, passport and non-restrictive travel ability to market countries are requirements for this position.

When applying to Chase online please select Atlanta Technical.

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, disability, status as disabled veteran, marital status or any other legally-protected characteristics in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

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