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Member Services Executive

Atlanta, GA 30339

Posted: 06/10/2024 Job Category: Admin-Clerical Job Number: 389626

Job Description

Chase Staffing is hiring for a Member Services Executive in the Atlanta, GA area. This is a temp-to-hire position. The client is a fast becoming a global leader in personal health testing. Our medical technology platform provides connectivity between our members/customers, our global network of laboratories and our physician led clinical teams. We are enabling our valued customers and health plan members to manage and track their own clinical outcomes through a personal online account.

***NO PHONE CALLS REGARDING THIS POSITION!!!***

** This is fully in office! **

Responsibilities Include

? Respond to inbound calls from members seeking support related to the testing process, including help for setting up their online accounts, questions regarding specific tests and how to administer them and inquiries about their test results

? Make outbound calls to enroll members in programs

? Respond to email inquiries

? Complete system documentation to ensure that member records are complete and accurate

? Collaborate with the clinical team to ensure that all members receive the applicable clinical support as determined by the program guidelines and operations best practices

? Adhere to all client program requirements and guidelines as part of standard operating procedure, make recommendations for program improvements

? Test system enhancements and new features to ensure they meet Care Team requirement

Requirements:

  • Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry
  • Bachelor's Degree or equivalent work experience
  • High level of comfort with technology and working knowledge of Google tools
  • Working knowledge ofAmazon Connect telephony platform a plus
  • Ability to work independently in a fast paced, high growth, virtual environment
  • Excellent organizational, written and verbal communication skills
  • Critical thinking and problem-solving skills

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