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Member Services Executive

Atlanta, GA 30339

Posted: 10/03/2024 Job Category: Admin-Clerical Job Number: 391510

Job Description

Chase Staffing is hiring for a Member Services Executive in the Atlanta, GA area. 


***This position is a temp to hire position and will be fully in office. Start date is set for November 11th. The training hours are Monday - Friday 9:00a to 6:00pm, afterwards the shift will be from 10:00am to 7:00pm.***


Pay Rate: $17.00 per hour


Responsibilities Include but are not limited to:

• Handle inbound phone and email inquiries related to account setup, system navigation, test kit status, and program information.

• Provide technical assistance with multi-factor authentication, online account setup, and general IT troubleshooting.

• Make outbound calls to assist members with program enrollment and follow-up on test kit returns.

• Make outbound calls to enroll members in programs and respond to IT related queries..

• Complete system documentation to ensure that member records are complete and accurate.

• Document member interactions and ensure records are updated and accurate within internal systems.

• Collaborate with clinical teams to ensure members receive appropriate clinical support based on program guidelines.


What we are looking for…

• Previous experience in a customer support or technical support role, ideally within a call center environment and/or healthcare industry.

• Bachelor's Degree or equivalent work experience.

• High comfort level with technology, particularly Google tools, and the ability to troubleshoot technical issues effectively.

• Experience with Amazon Connect and Salesforce is a plus.

• IT Support Experience is a plus.

• Strong organizational skills, written and verbal communication abilities, and attention to detail.

• Critical thinking and problem-solving skills to assist members in resolving technical or system-related challenges.

• A natural ability to demonstrate empathy and a genuine desire to help others.

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