Our client is in need of multiple DISPATCHERS - available to start ASAP.
Please reach out to our Northshore/Libertyville Branch Office (IL02@chaseprofessionals.Com) for additional information or call 630-420-9850.
Apply online (www.Chaseprofessionals.Com) - CHOOSE IL-Northshore (Libertyville Branch Office)
In-Person: 728 Florsheim Drive Suite 13, Libertyville, IL 60048 (Monday - Friday 9am-3pm).
Please call 630-420-9850 or email IL02@chaseprofessionals.Com to discuss job opportunities with our recruitment team.
This role is to ensure confirmation of technician' s daily schedule and responsible for working with time sensitive tasks for an on time arrival to all client sites.
-Assign Technicians to perform work for all service tickets created for field work.
-Confirm Technicians arrival time, monitor the progress, enter daily logs, and be available to multitask calls from technicians and project internal team
-Dispatch up to 50 work orders daily and prioritize escalated work orders
-Follow up on escalated work orders, especially when technicians are late or does not arrive on client site.
-Conduct time sensitive confirmation calls on high volume work orders per day (120+)
-Bachelor s Degree or a year of work experience in a business or customer facing setting, preferably in telecommunication environment
-Excellent Communication Skills, exceptional phone etiquette, ability to communicate clearly and concisely
-Outbound Call center supporting technology services A PLUS
-Experience with Data, telephony, or networking A PLUS
- Word and Excel - Intermediate
Pay rate $14.00- $15.00 depending on experience, 1st shift hours
Pre-Employment Screening: Drug screen and background check required.
Chase Professionals is an Equal Opportunity / Affirmative Action employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.