Full-time Collections Representative in the Greenville area!
Temp to hire
Position will be 40 hours per week, 8am - 5pm M-F
At least 2 years of collections experience with a stable work history
Strong Computer Skills especially with Excel (candidates will be tested)
Must have excellent speech/grammar both written and verbal.
Requirements: Background check, drug screen, verifiable references and a verifiable high school diploma or GED.
This position is responsible to maintain daily contact with customers to collect credit information, maintain accurate records, follow up on all customer accounts, process payments to resolve open balances, review credit applications to set extensions of credit based on internal guidelines and negotiate payment arrangements as needed to minimize outstanding debts. Communicate with other departments to help resolve outstanding issues and ensure continual business flow.
Handle daily inbound and outbound collection calls to customers, reconciling customer problems, following up on open issues, documenting customer notes, providing excellent customer service, handling incoming calls from internal and external customers, processing orders from a credit perspective and all other assigned daily credit and collection programs.
Maintain communication with customers regarding the status of accounts as it relates to exposure, aging, past due balances and orders pending credit approval. Interact with Sales regarding customer related issues.
Transfer calls to appropriate sales personnel indicating the reason the customer is on hold, to assist in resolving the issue.
Communicate onboarding process to customers and sales. Review new customer applications and relevant credit history through credit bureau and agency reporting to determine customer credit limit eligibility based on guidelines developed by management.
Prepare collection letters for accounts in poor standing; compile related documents (duplicate copies of outstanding invoices, proofs of delivery) for accounts placed with collection agencies.
Negotiate and establish payment plans, when necessary, for accounts dealing with hardships or experiencing cash flow issues.
Once you have completed the online application, please contact the Greenville, SC branch for testing and interview instructions: 864-421-0410
Chase Professionals provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Chase Professionals complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.