Large internal medicine office in Greenville, SC is in the market for a Patient Coordinator

POSITION OVERVIEW – Patient Services

Hours: 8am-4:45pm (Monday – Thursday)
Hours: 8am-12noon (Friday)

Pay: $17.00 (Maybe be willing to pay more – depends on experience)

The New Patient Coordinator serves as the first point of contact for patients, ensuring a welcoming, organized, and supportive experience from initial inquiry through ongoing care. This role manages appointment scheduling, intake processes, insurance verification, communication between patients and clinical teams, and the overall flow of the patient journey. The ideal candidate is compassionate, highly organized, and skilled at multitasking in a fast-paced healthcare environment.

JOB DUTIES

• Patient Interaction & Support

  • Guide new patients through the registration and intake process.

  • Provide clear, accurate information regarding services, procedures, clinic policies, and preparations.

• Scheduling & Coordination

  • Manage appointment scheduling, confirmations, cancellations, and waitlists.

  • Coordinate patient flow to ensure timely care and efficient clinic operations.

• Administrative & Documentation Duties

  • Maintain accurate patient records in the electronic health record (EHR) system.

  • Verify insurance coverage, obtain authorizations, and collect required documentation.

  • Prepare and organize paperwork, forms, and patient packets.

• Communication & Collaboration

  • Liaise between patients, clinical staff, and departments to ensure seamless care.

  • Assist with internal workflows, quality improvement, and patient satisfaction initiatives.

SKILLS REQUIRED

• Ability to communicate effectively on the telephone

• Strong written and oral communication skills

• Strong customer service skills

• Ability to multi-tasks, set priorities, and manage time effectively

• Ability to handle confidential and sensitive information

• Must be detailed oriented

• Knowledge of medical terminology is preferred

• Basic computer and keyboarding skills

PHYSICAL REQUIREMENTS

• Ability to sit for long periods of time

• Must be able to hear, see, and speak

• Occasional bending and reaching

• Ability to use hands to type

OFFICE STANDARDS

• Communicate professionally

• Observe good hand hygiene

• Maintain clear and quiet surroundings

• Protect privacy and confidentiality

• Assist patients, family members, and other customers

• Smile and greet everyone

• Secure a safe environment

• Identify yourself and display your name badge

• Offer support and demonstrate teamwork to co-workers

• Note problems and take responsibility to solve them

COMPLIANCE

• Demonstrates compliance with established system and departmental policies and procedures; included to but not limited to the dress code, attendance, safety (OSHA) and confidentiality (HIPAA).  Adheres to job requirements regarding PPD testing, licensure, certification and assigned training.

SUPERVISORY/MANAGEMENT RESPONSIBILITIES

• This job is a non-management job that will report to a supervisor, manager, director, or executive.

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status, sexual orientation, gender identity, hairstyles, hair textures, pregnancy, childbirth, and related medical conditions or any other legally protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.

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