Our client is in need of an Technical Product Manager must have strong Technical background Direct Hire opportunity!
Please reach out to our Northshore/Libertyville Branch Office (IL02@chaseprofessionals.Com) for additional information or call 630-420-9850.
Apply online (www.Chaseprofessionals.Com) - CHOOSE IL-Northshore (Libertyville Branch Office)
In-Person: 728 Florsheim Drive Suite 13, Libertyville, IL 60048 (Monday - Friday 9am-3pm).
Please call 630-420-9850 or email IL02@chaseprofessionals.Com to discuss job opportunities with our recruitment team.
Manages Product Training structure
Ensure training materials are complete and up to date.
Ensure trainers are well versed and capable of delivering fundamentals.
Create training environment which delivers effective knowledge transfer.
Implement testing capabilities to support excellent level of helpdesk support on your product line(s).
Provide escalation management
Take responsibility for the speedy resolution of all product related technical issues.
Support the overall escalation process and provide insight and expert level diagnosis as needed.
Liaise with group Technical Support Groups to ensure strong working relationships and an adequate network of contacts exist to support local escalation efforts.
Manage and report on product status and current known issues.
Develop innovative remote support options for customer base (self-support enhancement).
Manage and distribute all technical documentation associated with assigned products.
Provides technical product support to sales team including pre-sales support (as needed).
Fully support trade show events.
Supports Commercial training. Will work with Product Marketing Manager to create agendas and will deliver portions of the training.
Partners with Product Marketing Manager to drive and manage Channel Readiness for product launches.
Manages trial program.
Bachelor s in a software, IT, or related technical discipline, and/or
5+ years of technical product ownership with at least 2 years experience in a field facing role and strong software background.
Very strong verbal & written communication skills.
Willing to travel up to 40%.
Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties.
Familiarity with factory automation solutions in production line environments.
Experience with database development and administration.
Experience writing scripts (LUA, SQL, Python, VBscript, batch files, etc.).
Experience developing and leading training classes.
Advanced knowledge of Windows PCs and Servers (re-imaging, boot error troubleshooting, permission and user grants setup).
Knowledge of Software development with an understanding of programming languages (desirable).
Knowledge of Web and mobile application development (desirable).
Knowledge of MES / ERP / SCADA systems.
Knowledge of Networked IT systems (desirable).
Knowledge of data exchange from remote data services / remote devices of varying protocols.
Working knowledge of control systems, application software, network topology and enterprise systems.
Direct Hire - Salary + Bonus - please call for details
Pre-Employment Screening: Drug screen and background check required.
Chase Professionals is an Equal Opportunity / Affirmative Action employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law